![]() If no violation of Illinois insurance law is found, a letter will be sent to you with an explanation of the finding and notice that the investigation is being closed.If the insurer or producer has not responded to all questions or has not investigated the complaint thoroughly, the Department will require them to do so.If the company is not abiding by the policy, the Department will request corrective action. ![]() ![]() If an insurance law has been violated, the Department will request corrective action.If the complaint is resolved, the complaint will be closed, and a letter will be sent to you.This review will result in one of the following actions: When a response to complaint is received from the company or producer, an analyst will review the complaint and response.Please allow four to six weeks for completion of our investigation. Illinois law allows 21 days for an insurer or agent to respond to a complaint. Note: A copy of the complaint will be sent to the insurance company.Please refer to the complaint file number when you call or write to the Department. When your complaint is received, a file number will be assigned and you will be sent written notification of that number.Keep your originals and send only copies of information.įor a printed copy of the Department's complaint form, contact us at our office toll-free at (866) 445-5364.Consumer complaints may be submitted in the following ways.However, consumer complaints MUST be submitted in writing. Insurance analysts are available to answer general questions. If you are not satisfied with the results you receive, you can call our Consumer Assistance line at (866) 445-5364.Keep copies of all written communications.Document your phone calls by noting the name of the person you speak to, the date of the call and a brief summary of the conversation. Contact the insurance company or agent and bring the problem to their attention.
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